SHIPMENTS, PICK-UP, AND PAYMENTS

Yes, we ship within the entire Republic of Mexico and also offer international shipping.

The delivery time depends on the piece, size, and quantity. An estimated delivery time will be automatically provided when selecting the product. Once your package is shipped, we will email you the tracking code so you can monitor its status.

We do not offer returns or exchanges. However, our products are crafted with great attention to detail and quality. We provide a 15-day warranty against manufacturing defects after you receive your piece.

Yes, you can pick up your order in person at Primera Cerrada de Pilares 4, Colonia Las Águilas, Alcaldía Álvaro Obregón, CDMX, CP 01710, Mexico.

To request an invoice, locate the box labeled "Invoice" on our website, fill in your details, and submit. The invoice will be emailed to you within approximately 5 business days

Yes, our products come with a 15-day warranty against manufacturing defects after you receive your piece. This warranty does not cover damages caused by misuse or neglect.

INSTALLATION

Yes, assembly instructions are included with each piece.

The hardware system varies depending on the piece. We offer two systems: metal fixings that are secured with a nail or stick, and if the piece is very heavy, we use a plug. We also offer wooden fittings with a frame.

Yes, we have a team of professional installers. This service is available at an additional cost. To request a quote, please contact us via WhatsApp at +52 5554151838 or email us at contacto@arozarenadelafuente.com.

CUSTOM DESIGN AND DETAILS

Yes, for most pieces, we offer options to change colors and sizes. We can also create fully customized pieces for your projects. To request a custom design, visit the "Under Design" tab and follow the steps. Please note that custom designs are available for orders of 10 or more pieces or for large spaces, such as hotel lobbies or restaurant walls.

Our pieces are handcrafted, with 90% made from natural and recycled materials.

Many of our pieces are made from natural materials and handcrafted, so we recommend handling them with care. Avoid exposure to water and direct sunlight, and do not clean with detergents or soaps. To remove dust, use a dry cloth, vacuum, or blow with air if necessary.

When selecting the dimensions of your piece, our website provides an estimated weight range (0-10 kg, 10-20 kg, 20-30 kg, 30-40 kg).

Yes, you can visit our showroom at Amargura 4, San Ángel, or our workshop at Primera Cerrada de Pilares 4, Colonia Las Águilas, Álvaro Obregón, CP 01710, CDMX.

Yes, send us an email or WhatsApp requesting it and we will gladly send it to you.

Being pieces that you can customize in terms of size and color, the
pieces are made at the moment, so we do not have pieces in stock.
Although our delivery times are quite short.

Of course. We are open to all kinds of creative proposals!

A bit of everything, but mainly wood, metal, textiles, plaster, cement, resins and ceramics.

All the pieces are outdoors, but on the condition that they do not get hit by water or direct sunlight .