SHIPMENTS, PICK UP AND PAYMENTS

Yes, we ship to the entire Republic and also international shipments.

The delivery time is calculated depending on the piece, size and quantity. In the selection of the product an estimate of the delivery time is made automatically. As soon as we send your package, we will send you an email with the tracking code, so you can monitor the status of your shipment.

We do not have exchanges or returns. Our products are made with great detail and quality, which is why we have a 15-day manufacturing defect guarantee after receiving your piece.

Yes, you can pick up your work in person at Primera Cerrada de Pilares 4, Colonia Las Águilas, Alcaldía Álvaro Obregón, CDMX, CP 01710, Mexico.

Locate the box that says invoice. Select and send your data. The invoice will arrive in your email in approximately 5 business days.

Our products are made with great detail and quality, which is why we have a 15-day manufacturing defect guarantee after receiving your piece. The guarantee does not apply if the damages are due to abuse or neglect.

MOUNTING

Yes

Each hardware is chosen depending on each piece. We have two different systems, the metal fixing (drawing) that is placed with a nail or a stick and if the piece is very heavy, a plug is used. And the wooden fittings with frame (include drawing).

Yes, we have a team of installers. Which can be quoted separately. Send us a WhatsApp to: 5554151838 or an email to: contacto@arozarenadelafuente.com

WORKS, MATERIALS AND WEIGHT

Yes, in most of the pieces we have options to change colors and sizes. And we can also create customizable pieces for your projects. In the "under design" tab you can follow the steps to request your personalized design. Keep in mind that they are only made in orders of more than 10 pieces or for very large spaces such as a hotel lobby or restaurant walls.

In an artisan way, 90% are made with natural and recycled materials.

As many of our pieces are made with natural materials and by hand, we recommend you to be very careful with them. For this it is necessary that no water falls on it, that it does not get direct sunlight and that it is not washed with any type of detergent or soap. We suggest if it is necessary to wipe it with a dry cloth to remove the dust, vacuum it or blow it with air if necessary.

When choosing the dimensions of your piece, the page breaks down an estimate by weight (0 -10 kg, 10 - 20 kg, 20 to 30 kg, 30 to 40 kg).

Yes, in Amargura 4, San Ángel and in our workshop at Primera Cerrada de Pilares 4, Colonia Las Águilas, Álvaro Obregón, CP 01710, CDMX.

Yes, send us an email or WhatsApp requesting it and we will gladly send it to you.

Being pieces that you can customize in terms of size and color, the pieces are made at the moment, so we do not have pieces in stock. Although our delivery times are quite short.

Of course. We are open to all kinds of creative proposals!

A bit of everything, but mainly wood, metal, textiles, plaster, cement, resins and ceramics.

All the pieces are outdoors, but on the condition that they do not get hit by water or direct sunlight .